Are there any exceptions to free shipping ?
Most orders of $199 or more of eligible items qualify for FREE Shipping (The order must ship to a Canadian address).
Please review the following situations, where a special transport or handling fee will apply at all order amounts:
Orders whose total weight is 20lbs or heavier
Are there some places in Canada where you don't ship to?
We do our best to ship everywhere but certain exceptions may apply to the following provinces & territories : Yukon (YT), Northwest Territories (NT), Nunavut (NU) & Newfoundland (NL).
If you are living in those concerned areas, please contact us before placing your order at support@indoor...
Do you ship outside Canada ?
We currently can't provide shipping outside Canada.
How long can I expect to wait for my shipment to arrive?
Indoor Growing Canada ships from Canada, to Canada unless otherwise specified on the product page. We provide an email update with shipping details along with the associated tracking number at the time that your order is shipped. Please note that tracking information might be updated between 1 to...
I only received a part of my order, is this normal ?
We have different warehouses, so some products might arrive on different days / different packages. Don't worry!
You can always contact us if you have any questions.
One or multiple products are damaged or missing, what should I do ?
You will have to contact email@example.com. Please don't forget to mention your order number and to send us a picture of the package you have received.
Which company do you use to ship your products ?
We ship all our orders with Canpar, Purolator, UPS, FedEx, Dicom and Canada Post if you have a PO Box address.
Please contact us for more information.